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Missing a bunch of info in my account.

Firefox Sync failure
dessertdish replied 5 awannin da su ka gabata
just ine
just ine

I added Firefox to my new laptop and needed to reset my password to login. I recognize a few of my old bookmarks at the top but all of my passwords and login information is gone and none of my old devices are showing up. I have never encountered this issue before, please help.

I added Firefox to my new laptop and needed to reset my password to login. I recognize a few of my old bookmarks at the top but all of my passwords and login information is gone and none of my old devices are showing up. I have never encountered this issue before, please help.

All Replies (1)

dessertdish
dessertdish
  • Fitattun masu bayar da gudun mawa 25

Hello,

First, check if you have enabled syncing for passwords. To enable this, go to menu > and click your mozilla account. After that, click sync settings, and make sure that "logins and passwords" is saved.

Next, you can force a manual re-sync by first clicking your profile/account icon, then click the "sync now" button. Alternatively, you can sign out, then in to do the same thing.

Lastly, if you still have your old computer, you can manually move the logins.json and key4.db files to your new computer manually, if resyncing fails. To go to your firefox profile folder, go to about:profiles, and then click "open folder".

Yi tambaya

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