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An rufe wannan tattaunawa. Yi sabuwar tambaya idan ka na bukatar taimako.

Add-ons: Impossible to get passed the confirm backup authentication code stage

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  • 0 sa na da wannan matsala
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  • Amsa ta ƙarshe daga SuMo Bot

SuMo Bot
SuMo Bot
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Hi everyone,

I have been stuck for 3 days now and tried everything to get pass the authentication process.

I want to submit an Add on. On my profile page, 2 step authentication is enabled.

When i click submit new add-on, i am directed to the Enable two-step authentication page anyway. So ok i'll do that:

"Scan authentication code to continue to ⁨Add-ons⁩"

So i use google authenticator. And im able to continue.

Then im presented with "Save backup authentication codes", so i download them and store them.

PROBLEM:

On the next page, in need to "Confirm backup authentication code". ANY code i try, that was given to me in the previous step, doesn't work.

Error: There was a problem confirming your backup authentication code.

  • not using caps or whatever
  • no spaces in there
  • tried all the codes
  • tried different browsers
  • The time and date are correct on both phone and windows 10

I have NO clue what to do anymore. I can't get passed it. Can someone please advice. (see screenshots)

Hi everyone, I have been stuck for 3 days now and tried everything to get pass the authentication process. I want to submit an Add on. On my profile page, 2 step authentication is enabled. When i click submit new add-on, i am directed to the Enable two-step authentication page anyway. So ok i'll do that: "Scan authentication code to continue to ⁨Add-ons⁩" So i use google authenticator. And im able to continue. Then im presented with "Save backup authentication codes", so i download them and store them. '''PROBLEM''': On the next page, in need to "Confirm backup authentication code". ANY code i try, that was given to me in the previous step, doesn't work. Error: There was a problem confirming your backup authentication code. * not using caps or whatever * no spaces in there * tried all the codes * tried different browsers * The time and date are correct on both phone and windows 10 I have NO clue what to do anymore. I can't get passed it. Can someone please advice. (see screenshots)

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi Jamie

I recommend that you reach out to the Add-ons team directly on their forum at:

https://discourse.mozilla.org/c/add-ons/35

SuMo Bot
SuMo Bot Mai mallakar tambaya
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Thanks! Just did that. Now hope someone answers because i'm stuck as hell. It just doesn't work.

SuMo Bot
SuMo Bot Mai mallakar tambaya
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