Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.
Ajiyayyu

I cant log in på my old acunt

jscher2000 -... replied
Elisia

I cant log in på my old acunt. I lost 400 bookmars  :(

I cant log in på my old acunt. I lost 400 bookmars :(

All Replies (2)

What account are you talking about?

Hi Elisia, sorry to hear about your bookmarks. Did this occur after a recent software update, such as a Firefox update or a Windows update?

Have you already tried shutting down Windows and restarting it to free up locked files and complete any pending updates?

Did your Firefox perform a "Refresh"? That would add an "Old Firefox Data" folder to your desktop.