Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When I try to create an account, I get "unexpected error"

more options

Same result, no matter what device I use. I even tried to create an account using Chrome on my phone, still got "unexpected" error. I think the account actually was created, since I tried resetting the password and got an email saying the reset was successful, but I still get the same error no matter what device or browser I use.

Same result, no matter what device I use. I even tried to create an account using Chrome on my phone, still got "unexpected" error. I think the account actually was created, since I tried resetting the password and got an email saying the reset was successful, but I still get the same error no matter what device or browser I use.

Mafitar da aka zaɓa

I think there is a problem on the back end server right now. If I try a fake login on the following page, I get Unexpected Error instead of the usual kind of message (i.e., your email address or password is incorrect):

https://accounts.firefox.com/signin

Karanta wannan amsa a matsayinta 👍 4

All Replies (2)

more options

Zaɓi Mafita

I think there is a problem on the back end server right now. If I try a fake login on the following page, I get Unexpected Error instead of the usual kind of message (i.e., your email address or password is incorrect):

https://accounts.firefox.com/signin

more options

Here's the status page for Mozilla services, indicating they are looking into login problems (as of a few hours ago): https://status.services.mozilla.com/