Thunderbird Community Forum

I keep getting messages from 2 sites that give me a virus. Hoardpot AND contact@musterateam.com When I tried to unsubscribe it didn't work.

Tell me what to do please. Thanks

I have been trying to transition my Comcast.net email to Yahoo email mandated by Comcast. I have been using Thunderbird as an POP account for years with the comcast.net account. When sending emails through Thunderbird, I was prompted to enter my Comcast.net password. It worked fine. With the transition to Yahoo, my email password did not allow the Yahoo email to flow thru to Thunderbird. Yahoo stated that I need a four block with spaces, and 4 digits each block, Yahoo APP System generated password. When I keyed in that APP Password, everything would flow through. one time, Next time I want receive or send and email, I needed to key in the App Password. Yahoo stated that once entered it I would not have to use their system generated APP Password. Unfortunatley there was nowhere to save that password in Thunderbird. Yahoo then told me to remove and re-enter my Yahoo Account in Thunderbird.

I deleted the old profile that was originally my profile for Comcast.net and editied to the new Yahoo details, and started reestablishing that profile with the Yahoo Incoming Mail and outgoing smtp server information, Unfortunately upon re-entering my Yahoo information I have lost of of the existing emails/folders. that I had in Thunderbird. Now what do I do to recover all of those old emails & folders?? Help! I still have to use the original email address that has been converted to Yahoo. Any way to go back to Comcast to recover the data that consituted those old emails, or are they just lost?

Hi,

I used to scroll up in current message using Shift+Space, but it stopped working for a few days now. it's not mentionned in moving around TB, so I don't know if it was normal behaviour or a feature added by TB's arch maintainer.

My Windows 11 was recently reinstalled to factory settings, which uninstalled Thunderbird but saved my mobx files. I used Thunderbird exclusively to view older emails that are stored on my PC as mobx files. I do not use Thunderbird as an active email client. I reinstalled Thunderbird, but have been unable to get it to find my mobx files that are stored together in a folder.

My Thunderbird does look strange, though it works alright. It annoys me, there are black-gray rectanguler spots left top and bottom. It dissapears when in full screen mode. It is not in any other program. I add a picture. Is there anybody who knows how to solve this. Thanks, Hans, Netherlands

‘spam filters do not work. After 18 years of putting up with it I want block senders and sender ip's WHAT IS UP? WHY DON"T YOU FIX THIS - Do I have to go to M$oft?????’ for ‘Thunderbird’

Is there a way to change the default font color for replies in Thunderbird? Nothing I do works, and it is a real pain to have to manually change the color every time I reply to an email.

Thanks.

All of my emails are being marked as read immediately. I have that option turned off in settings on all devices. I am not using bit defender. This only started after I moved to a windows 11 computer. I only have one account. I have read the previous forum similar issues.

Addressing the problem, Practice Better says my acct is not blocked on their end. They say put

notifications@practicebetter.io in a safe senders list, but I can't find anything like that. How could I get my Thunderbird email acct to accept Practice Better's messages?

Thanks, Jane Kroll

I am not able to receive or send emails using my wifi, but can using data (same provider). I have queried this with my email host and wifi provider and both have said there is no issue on their end that would block these actions. The email host suggested I change port 465 to 587 for outgoing to see if that made a difference. It did not.

This issue is occurring on the web platform as well as the android app.

The error message in account setting is: an error occurred connecting to gsyd1001.siteground.net:993."

I'm running TB on Windows 11 on a Dell Desktop machine. It's a pretty basic installation with EE Cyber security, which is I think Norton. I've been using TB for a couple of years but recently it has almost stopped working. I notice from Task Manager that TB is massively leaking memory and consuming much CPU time. I don't think I have any add-ons and I only use TB for email. It's now so bad that I'm even unable to go into TB's Settings or Tools or anything else. I've tried creating an exclusion for TB profiles and TB.exe in the Norton. I've tried starting TB in troubleshoot mode but all to no avail. I have it in IMAP, Port 993, SSL/TLS for incoming mail and Port 465, SSL/TLS, Authentication Required for Outgoing mail. I'm currently often unable to even access mail previously downloaded to the local Mail folders, TB is just hanging with the bar in the lower right corner endlessly running along. Most puzzling of all, is that very occasionally is starts working again and then I dare not switch the machine off! It's become an indeterminate system. Please help, I'm nearly eighty and trying to organize my holiday, which is needs email to make bookings. Thanks in anticipation.

So thunderbird mail has this system where old emails spread horizontally across the top of the screen in small icons and if you select and open an older email from the sidebar for the inbox and then want to return to the inbox, the only way I have found to return to the inbox is to click and hold the left arrow on that horizontal bar at the top with the email icons. This is too time consuming. Is there a faster way? Also, is that bar necessary? Why not just have a system that uses the sidebar that actually identifies the individual emails.

After the last update of Thunderbird, we lost the ability to send gmail messages from our pop gmail account. We only got incoming messages when we restarted thunderbird. We've worked for 6 hours with Claude Opus and it finally gave up. Out AOL account and our comcast accounts still work. We tried to create a new imap account in gmail and that spins forever. Account does not get created. the last error message was " Error Creating Account - Incoming server already exists."

Then we tried deleting the pop account and then creating a imap account and that also spun forever failing to create an account. Webmail works.

Currently using TB 153.0, Win 11 on desktop PC.

In past versions there was a progress bar on right end of the status line, along bottom edge of the screen, that showed progress while TB was compacting folders. That bar hasn't been visible in last few updates.

When prompted today, I allowed TB to start compacting. I'd permanently deleted a really big bunch of old emails in last few days, so probably a lot of space that could be recovered. I kept waiting and waiting and waiting, but without the progress I had no idea if TB was busy or possibly frozen. So I just left it alone. When I came back and tried to manually start compacting, it immediately said "Done, 0K saved". So it had obviously done the compacting.

If it's an option, how do I enable that progress bar? If not currently available, please consider restoring it in future TB updates. I -for one- think it's a very useful feature.

THX!

Version 153 brought account colors to the desktop app.

Is there any smoother way to transfer just these settings, no more, no less, to other machines, other than copying the whole profile? I'm using TB on 3 different pc's, of which one has a special profile.

Right now I made screenshots of all 7 accounts + color. I can do it by hand but that's rather cumbersome.

I keep getting alert notices on my phone from thunderbird. It started when i was going to add thunderbird to one of my other devices. But i changed my mind and deleted it on that device.

Not sure if I picked the correct topic for this...

I had to reinstall Windows 11 on my PC as the old copy was corrupt to the point I could not install updates, even with Microsoft's help. Before I made the plunge, I used Tools -> Export to create a zip file on my D:. After installing Thuderbird on the rebuilt copy, I went to Tools -> Import to recover everything.

About 19% in, I received error "Import failed unexpectedly, more information may be available in the Error Console." I found the Error Console but don't know how top proceed.

Initial messages: module is not a constructor ExtensionCommon.sys.mjs:1679:15 EmptyDatabaseError: "blocklists/addons-bloomfilters" has not been synced yet Database.sys.mjs:19:5 NS_ERROR_ABORT: Password dialog canceled 2 MsgIncomingServer.sys.mjs:923:24

Messages at the bottom of the console: Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:781
   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:772
   _mergeLocalFolders resource:///modules/ThunderbirdProfileImporter.sys.mjs:745
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.sys.mjs:354

ThunderbirdProfileImporter.sys.mjs:781:19 1785523577301 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/26c785ea-2226-4024-9b0e-cf44ce2860f7/first-shutdown/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577301 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 26c785ea-2226-4024-9b0e-cf44ce2860f7: {"isTrusted":true} Log.sys.mjs:722 1785523577302 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/bc5b8fd6-8907-4169-9e98-2c732d265c20/main/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577302 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping bc5b8fd6-8907-4169-9e98-2c732d265c20: {"isTrusted":true} Log.sys.mjs:722 1785523577302 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/01ee7ef8-942d-4fbd-a404-debd99ad5e4d/new-profile/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577302 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 01ee7ef8-942d-4fbd-a404-debd99ad5e4d: {"isTrusted":true} Log.sys.mjs:722 1785523577325 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/1f64b615-ed65-4a65-8853-7bd3e3077b54/health/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577330 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/26c785ea-2226-4024-9b0e-cf44ce2860f7/first-shutdown/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577330 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 26c785ea-2226-4024-9b0e-cf44ce2860f7: {"isTrusted":true} Log.sys.mjs:722 1785523577331 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/bc5b8fd6-8907-4169-9e98-2c732d265c20/main/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577331 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping bc5b8fd6-8907-4169-9e98-2c732d265c20: {"isTrusted":true} Log.sys.mjs:722 1785523577331 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/01ee7ef8-942d-4fbd-a404-debd99ad5e4d/new-profile/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577331 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 01ee7ef8-942d-4fbd-a404-debd99ad5e4d: {"isTrusted":true} Log.sys.mjs:722 1785523577334 Toolkit.Telemetry WARN TelemetryStorage::_scanArchive - have seen this id before: 1f64b615-ed65-4a65-8853-7bd3e3077b54, overwrite: false pop3.server1.1: NetworkTimeoutError: a Network error occurred Pop3Client.sys.mjs:381:18 pop3.server1.1: SecurityError info: Pop3Client.sys.mjs:441:20 pop3.server1.1: SecurityError cert chain: imap.email.comcast.net; serial# 5F:F9:03:A2:A2:B8:A3:45:AE:17:FE:A1:C9:15:D6:45 <- Norton Web/Mail Shield Root; serial# 2F:61:CC:98:EC:34:F2:43:99:93:5B:E6:A0:A5:DF:E2 Pop3Client.sys.mjs:446:22 1785523697961 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/1f64b615-ed65-4a65-8853-7bd3e3077b54/health/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523697961 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 1f64b615-ed65-4a65-8853-7bd3e3077b54: {"isTrusted":true} Log.sys.mjs:722 1785523697962 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/26c785ea-2226-4024-9b0e-cf44ce2860f7/first-shutdown/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523697962 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 26c785ea-2226-4024-9b0e-cf44ce2860f7: {"isTrusted":true} Log.sys.mjs:722 1785523697962 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/bc5b8fd6-8907-4169-9e98-2c732d265c20/main/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523697962 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping bc5b8fd6-8907-4169-9e98-2c732d265c20: {"isTrusted":true} Log.sys.mjs:722 1785523697963 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/01ee7ef8-942d-4fbd-a404-debd99ad5e4d/new-profile/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523697963 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 01ee7ef8-942d-4fbd-a404-debd99ad5e4d: {"isTrusted":true} Log.sys.mjs:722 1785523947429 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/1f64b615-ed65-4a65-8853-7bd3e3077b54/health/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523947429 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 1f64b615-ed65-4a65-8853-7bd3e3077b54: {"isTrusted":true} Log.sys.mjs:722 1785523947430 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/26c785ea-2226-4024-9b0e-cf44ce2860f7/first-shutdown/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 26c785ea-2226-4024-9b0e-cf44ce2860f7: {"isTrusted":true} Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/bc5b8fd6-8907-4169-9e98-2c732d265c20/main/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping bc5b8fd6-8907-4169-9e98-2c732d265c20: {"isTrusted":true} Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/01ee7ef8-942d-4fbd-a404-debd99ad5e4d/new-profile/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 01ee7ef8-942d-4fbd-a404-debd99ad5e4d: {"isTrusted":true} Log.sys.mjs:722

I have an image copy of my old installation. Can I simply locate the Thunderbird profile on the backup and restore it?