Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Pop up window asking if I want the password remembered won't pop up why I'm not in private browsing and the site is not on the exception list please help

  • 4 replies
  • 2 have this problem
  • 7 views
  • Last reply by nolansgram

more options

I can not get the firefox window to ask me if I want my password remembered. I am not in private browsing. The site is not on the exception list in the security box where all the other passwords sites are stored.

I can not get the firefox window to ask me if I want my password remembered. I am not in private browsing. The site is not on the exception list in the security box where all the other passwords sites are stored.

Chosen solution

hello, websites can specify if browsers should be able to save username/passwords (through the autocomplete="off" attribute in the login form in the html source code) - this is often the case when a higher level of security is presumably required by those sites.

you can either install an addon or use a bookmarklet to circumvent this restriction.

Usernames and passwords are not saved

Read this answer in context 👍 1

All Replies (4)

more options
more options

Chosen Solution

hello, websites can specify if browsers should be able to save username/passwords (through the autocomplete="off" attribute in the login form in the html source code) - this is often the case when a higher level of security is presumably required by those sites.

you can either install an addon or use a bookmarklet to circumvent this restriction.

Usernames and passwords are not saved

more options

See also;

If disabling autocomplete=off doesn't help then start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
more options

Thank you for your help. The Bookmark method worked for me, I should have thought of that. Thank you so much!