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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

dunnellon
dunnellon
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Since I downloaded #26 my system crashes constantly. On your help page it suggest removing Bit (something) but I did not find any reference to Bit in my Add/Remove program folder

Since I downloaded #26 my system crashes constantly. On your help page it suggest removing Bit (something) but I did not find any reference to Bit in my Add/Remove program folder

All Replies (2)

John99
John99
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Hi dunnelen,
Sorry you’re having problems with crashes.

I am not too sure what help page you refer to. Although it is probably not too important to me; if you have a link; please post it in your next reply so I know what you have read.

Please navigate to about:crashes and paste 2 or 3 Crash IDs into your reply.

P.S. Instructions 

In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy 2 or 3 of the most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Modified by John99

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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I see that you have a very old graphics display driver: driverDate: 3-23-2004

Did you check if there is an update available?

Disable hardware acceleration in Firefox (you need to close and restart Firefox).

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin