Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox prompts me to update. when i do, it will not allow internet connection.

  • 1 reply
  • 2 have this problem
  • 9 views
  • Last reply by cor-el

kjr128
kjr128

Firefox will prompt me to update. After the installation is complete, I cannot connect to the internet. I've checked the firewall and this is an allowed program. I do not have any proxy settings specified in firefox. I have to restore the earlier version before internet connection is allowed. How do I update firefox without having this problem?

Firefox will prompt me to update. After the installation is complete, I cannot connect to the internet. I've checked the firewall and this is an allowed program. I do not have any proxy settings specified in firefox. I have to restore the earlier version before internet connection is allowed. How do I update firefox without having this problem?

All Replies (1)

cor-el
cor-el
  • Moderator

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.

See Server Not Found - Troubleshoot connection problems and Configure firewalls so that Firefox can access the Internet and http://kb.mozillazine.org/Firewalls 

http://kb.mozillazine.org/Browser_will_not_start_up
http://kb.mozillazine.org/Error_loading_websites