Cannot load spectrum website or its webmail without clearing cache
Yesterday I could not load spectrum.net or my spectrum webmail (I have gmail but mainly use webmail). I called spectrum and they said clear your cache on Firefox, which I did and then it worked. Today I ran into the same problem and tried clearing the cache again. I used Firefox private window to view my webmail (both yesterday and today) but I couldn't log out today; spinning circle (I closed the window and could log back on the next time). Yesterday I could log out using the private window. I don't understand what is going on because I didn't have this problem just several days ago. Thank you.
Laurel Sheppard
All Replies (1)
That's unfortunately a question for Spectrum — why their web service can't handle their own data that they're storing locally with users.
The trick with Private Window is a good way around that, and also if you close out the private tabs afterwards you don't really have to care about the sign out not working as you just wipe the session after closing all Private Windows so that's one thing less to worry about.
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