Google Meet call crackles and gets worse when window is not active
When joining my daily Google Meet call, the audio is initially fine but when I change tab, change program or do anything other than look at the Google Meet tab, a crackling develops and gets worse the longer the Google Meet tab is not active. If I then switch to the Meet call, it alleviates the crackle but doesn't disappear altogether.
Things i've tried: - different earphones/headphones, bluetooth and wired, Mac's built-in speakers - disabled extensions - I've tried Chrome browser and the call works fine, no crackling whatsoever
Any ideas?
All Replies (2)
If you're up for helping us debug this by gathering logs, please file a bug on Bugzilla.
For logs, while you hear the crackling audio:
- Ideally on a fresh profile with no other tabs open (smaller profile)
- In a new tab open about:logging
- Select the WebRTC preset, click Start Logging
- Reproduce the issue, keep it short.
- Back on about:logging click Stop Logging
- In the Firefox Profiler tab that appears click to upload the profile on the top right. Include hidden threads or we might miss all the interesting data.
An audio recording of the crackling may help too if that's easy enough to get.
Attach the uploaded profile URL and the recording, if you have it, to the filed bugzilla bug. Thanks!
(To clarify the above, we'd greatly appreciate you helping us debug this, since it's hard to identify the issue without more details – and if you have any questions about the process, please post them here!)
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