Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Folders missing after installing TB on new W11 computer

  • 1 reply
  • 0 have this problem
  • 145 views
  • Last reply by Mapenzi

williamblack
williamblack

I followed the recommended procedure to transfer the TB profile from an older W10 computer to a new W11 computer (both using POP accounts ), via a USB Flash Drive. The folders are all listed on the USB profile copy and observed during the scrolling detailed view while being copied to the new computer. Nevertheless, they are NOT listed in Local Folders on the new profile. Instead, ALL the messages (approx 700 of them!) are presented as UNREAD in the inbox folder. How can I restore the original folder sorting?

'''''I followed the recommended procedure to transfer the TB profile from an older W10 computer to a new W11 computer (both using POP accounts ), via a USB Flash Drive. The folders are all listed on the USB profile copy and observed during the scrolling detailed view while being copied to the new computer. Nevertheless, they are NOT listed in Local Folders on the new profile. Instead, ALL the messages (approx 700 of them!) are presented as UNREAD in the inbox folder. How can I restore the original folder sorting?

All Replies (1)

Mapenzi
Mapenzi
  • Top 10 Contributor

Which is the "recommended procedure to transfer the TB profile" you followed? On the new Win11 computer go to Help > Troubleshooting information > Profile Folder > Open Folder, then quit Thunderbird. In the profile folder go the Mail > Local Folders and make a screen shot of its contents. Also go to Account Settings > Local Folders > Message Storage > Local Directory and make make a screen shot of the path to the local directory of Local folders....

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.