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Authentication Failed - when adding an email account SOLVED caused by Account Hub

  • 5 replies
  • 1 has this problem
  • 130 views
  • Last reply by topbobster

topbobster
topbobster

Hello Everyone. I have an issue when trying to add a second email address to Thunderbird; I get an error 'Authentication failed. Please check the username and password...Exchange auth error' but I am able to log in to my account online using these details. It is an Outlook.com email address. Any ideas?

Hello Everyone. I have an issue when trying to add a second email address to Thunderbird; I get an error 'Authentication failed. Please check the username and password...Exchange auth error' but I am able to log in to my account online using these details. It is an Outlook.com email address. Any ideas?
Attached screenshots

Modified by Wayne Mery

Chosen solution

Disable account hub in Settings/General, then add the account from ≡ - New Account - Email (which includes a manual.config. option).

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All Replies (5)

sfhowes
sfhowes
  • Top 25 Contributor

Chosen Solution

Disable account hub in Settings/General, then add the account from ≡ - New Account - Email (which includes a manual.config. option).

topbobster
topbobster Question owner

sfhowes said
Disable account hub in Settings/General, then add the account from ≡ - New Account - Email (which includes a manual.config. option).

Many thanks sfhowes, perfect!

woodward11
woodward11

and for me too, thanks!!

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

Was this with version 140?

topbobster
topbobster Question owner

Wayne Mery said
Was this with version 140?

V144.0.1

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