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conflict with therapy apppintment and not being able to upload documents into TA with Firefox

  • 3 replies
  • 1 has this problem
  • Last reply by cor-el

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Help! I am a therapist. I am trying to upload my patient documents into my patient info system of therapy appointment and I cannot. TA tells me it is a firefox problem and firefox help notes tell me it is a TLS handshake problem. Please help me use Therapy appointment again!

I cannot upload a screen shot because it says the file is too large. geez

All Replies (3)

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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

Make sure you are not blocking content. also see

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.


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The size limit for a screenshot is about 1 MB.

You can try to zoom out the page before taking the screenshot or use an image editor to crop the screenshot and remove unimportant content.


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