Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why Firefox crashes and make my whole laptop freeze?

amirhosseinf35
amirhosseinf35
more options

it the third time that i have experienced this issue. simply on random occasions when i open a website Firefox freezes and then, the whole system freezes and all i can do is to reset my laptop with power button.

it the third time that i have experienced this issue. simply on random occasions when i open a website Firefox freezes and then, the whole system freezes and all i can do is to reset my laptop with power button.

All Replies (4)

hellosct1
hellosct1
more options

Hi,

you need to check if your android and all apps are update best regard

amirhosseinf35
amirhosseinf35 Question owner
more options

hi, actually the problem is occurring in my laptop which has a windows and it isn't an android device. also i my Firefox is up-to-date. i recently disabled hardware acceleration and there has been no crash up to now.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

user26949310650642474452146024463712685859
user26949310650642474452146024463712685859
more options

I have the same problem on a Mac desktop OS 10.11.6.

For over a year, every time I try to open firefox, firefox never opens and my whole system crashes. I never get to a crash report, because everything locks up and I have to use force quit for the apps that respond to force quit, and then I might have to unplug from power to get it to shut down. Usually this happened at inconvenient times, and I had to get out of it and back to work without time to babysit a fussy app.

Yesterday I had more time to see if I could force quit out of everything, and after about 45 minutes I did get a message saying Your system has run out of application memory. That's hard to believe because everything else besides Firefox runs fine and gets along with each other with multiple apps open.

Since I can't open firefox, I can't get to a crash report.

So, Mozilla, what now?