Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Hyperlinks from any program other than firefox will not open

  • 28 replies
  • 1 has this problem
  • 1 view
  • Last reply by Yazu

BenNR
BenNR
more options

I am having an issue where no hyperlinks will open in firefox. Thunderbird will show the error below, but no other programs such as discord or open office will show any error or response when clicking on a hyperlink. I was looking through the default programs and settings and the advanced areas in those menus and found the pair of protocol below, which I changed and then changed back with no result.

I have just downloaded chrome and tried to open the links into it, with the same results as firefox.

I am having an issue where no hyperlinks will open in firefox. Thunderbird will show the error below, but no other programs such as discord or open office will show any error or response when clicking on a hyperlink. I was looking through the default programs and settings and the advanced areas in those menus and found the pair of protocol below, which I changed and then changed back with no result. I have just downloaded chrome and tried to open the links into it, with the same results as firefox.
Attached screenshots

Chosen solution

OK, yeah, I've got a thunderstorm coming this way.

If it were me, I would uninstall the latest Windows update and see what happens. If things work out OK I would get the update from the Update Catalog.

Read this answer in context 👍 1

All Replies (8)

BenNR
BenNR Question owner
more options

Just tried IE, doesn't work either

I have also run sfc /scannow, which the first post in that thread was mentioning, which said that there were corrupted files, but it could not fix them. Maybe this is related?

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

BenNR, Are you familiar with DISM, too?

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

Modified by user104147805413306348376805769878442569366

BenNR
BenNR Question owner
more options

I saw that as well on the other thread and just finished running it. It said operation was completed successfully, the links however are still not working.

BenNR
BenNR Question owner
more options

It's getting late here, so I'm going to call it for tonight, but I will pick this thread back up tomorrow. Thanks for your help tonight. If you have any other ideas, I'll try them all tomorrow. I'll be sure to post if I find the solution.

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Chosen Solution

OK, yeah, I've got a thunderstorm coming this way.

If it were me, I would uninstall the latest Windows update and see what happens. If things work out OK I would get the update from the Update Catalog.

BenNR
BenNR Question owner
more options

I ended up simply resetting and updating my computer. everything works fine now. It's a bit of a hassle to reinstall, but so is hyperlinks not working. Thank you for you help.

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Hi BenNR,

WoW! That's a lot of trouble to go through.

I'm glad to hear that you're all set.

Yazu
Yazu
more options

Hi. I had the same problem and I fixed it without resetting.

1. Open "firefox.exe" file property in Explorer 2. Open "Compatibility" tab -> Check "Run as Administrator".

Hopefully this helps for someone

  1. 1
  2. 2