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HELP!!!!

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Drewfox

Drewfox
Drewfox
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This is the error code I got, firefox crashes all the time. AdapterDeviceID: 0x0126 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:50.1.0,loop%40mozilla.org:2.5.0,jid1-b2ybw6mPlFZm6Q%40jetpack:0.5.6.1-signed.1-signed,uBlock0%40raymondhill.net:1.10.4,e10srollout%40mozilla.org:1.5,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0,aushelper%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 1 AsyncPluginInit: 0 BuildID: 20161208153507 CrashTime: 1484071736 E10SCohort: disqualified-test EMCheckCompatibility: true Email: drewfox2000@yahoo.com EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1481850643 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126FP(D000-L10000-W00000000-T0100) GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 408 StartupTime: 1484071335 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20161208153507","version":"50.1.0","vendor":"Mozilla","platformVersion":"50.1.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160826.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX"]},"os":{"name":"Darwin","version":"16.3.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0126","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>"},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":17112},"addons":{"activeAddons":{"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"2.5.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17113,"updateDay":17113,"signedState":2,"isSystem":false},"jid1-b2ybw6mPlFZm6Q@jetpack":{"blocklisted":false,"description":"Always use HTML5 YouTube player, Everywhere.","name":"HTML5 YouTube Everywhere","userDisabled":false,"appDisabled":false,"version":"0.5.6.1-signed.1-signed","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17113,"updateDay":17113,"signedState":2,"isSystem":false},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17093,"updateDay":17144,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17093,"updateDay":17144,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17093,"updateDay":17144,"isSystem":true},"aushelper@mozilla.org":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17121,"updateDay":17144,"isSystem":true},"uBlock0@raymondhill.net":{"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"version":"1.10.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17176,"updateDay":17176,"signedState":2,"isSystem":false}},"theme":{"id":"288305@personas.mozilla.org","blocklisted":false,"description":null,"name":"Buick Grand National Dark Side","userDisabled":false,"appDisabled":false,"version":"0","scope":1,"foreignInstall":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"Silverlight Plug-In","version":"5.1.50901.0","description":"5.1.50901.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":17045},{"name":"Adobe Acrobat NPAPI Plug-in, Version 15.020.20042","version":"15.020.20042","description":"Adobe® Acrobat® Plug-in for Web Browsers, Version 15.020.20042","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.adobe.pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.adobe.xdp+xml","application/vnd.fdf","application/vnd.adobe.xfd+xml","application/pdf","application/vnd.adobe.xfdf"],"updateDay":17101},{"name":"Shockwave Flash","version":"24.0.0.186","description":"Shockwave Flash 24.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17148}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.6","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.903","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":"288305"}} TextureUsage: 68212688 Theme: classic/1.0 Throttleable: 1 URL: http://www.animalplanet.com/tv-shows/cats-101/videos/norweigan-forest-cat/ UptimeTS: 401.17452138 Vendor: Mozilla Version: 50.1.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

This is the error code I got, firefox crashes all the time. AdapterDeviceID: 0x0126 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:50.1.0,loop%40mozilla.org:2.5.0,jid1-b2ybw6mPlFZm6Q%40jetpack:0.5.6.1-signed.1-signed,uBlock0%40raymondhill.net:1.10.4,e10srollout%40mozilla.org:1.5,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0,aushelper%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 1 AsyncPluginInit: 0 BuildID: 20161208153507 CrashTime: 1484071736 E10SCohort: disqualified-test EMCheckCompatibility: true Email: drewfox2000@yahoo.com EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1481850643 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126FP(D000-L10000-W00000000-T0100) GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 408 StartupTime: 1484071335 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20161208153507","version":"50.1.0","vendor":"Mozilla","platformVersion":"50.1.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160826.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX"]},"os":{"name":"Darwin","version":"16.3.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0126","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>"},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":17112},"addons":{"activeAddons":{"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"2.5.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17113,"updateDay":17113,"signedState":2,"isSystem":false},"jid1-b2ybw6mPlFZm6Q@jetpack":{"blocklisted":false,"description":"Always use HTML5 YouTube player, Everywhere.","name":"HTML5 YouTube Everywhere","userDisabled":false,"appDisabled":false,"version":"0.5.6.1-signed.1-signed","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17113,"updateDay":17113,"signedState":2,"isSystem":false},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17093,"updateDay":17144,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17093,"updateDay":17144,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17093,"updateDay":17144,"isSystem":true},"aushelper@mozilla.org":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17121,"updateDay":17144,"isSystem":true},"uBlock0@raymondhill.net":{"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"version":"1.10.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17176,"updateDay":17176,"signedState":2,"isSystem":false}},"theme":{"id":"288305@personas.mozilla.org","blocklisted":false,"description":null,"name":"Buick Grand National Dark Side","userDisabled":false,"appDisabled":false,"version":"0","scope":1,"foreignInstall":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"Silverlight Plug-In","version":"5.1.50901.0","description":"5.1.50901.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":17045},{"name":"Adobe Acrobat NPAPI Plug-in, Version 15.020.20042","version":"15.020.20042","description":"Adobe® Acrobat® Plug-in for Web Browsers, Version 15.020.20042","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.adobe.pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.adobe.xdp+xml","application/vnd.fdf","application/vnd.adobe.xfd+xml","application/pdf","application/vnd.adobe.xfdf"],"updateDay":17101},{"name":"Shockwave Flash","version":"24.0.0.186","description":"Shockwave Flash 24.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17148}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.6","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.903","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":"288305"}} TextureUsage: 68212688 Theme: classic/1.0 Throttleable: 1 URL: http://www.animalplanet.com/tv-shows/cats-101/videos/norweigan-forest-cat/ UptimeTS: 401.17452138 Vendor: Mozilla Version: 50.1.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Drewfox
Drewfox Question owner
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bp-383f1427-3439-4c03-9c84-272be2170110 1/10/17 1:09 PM bp-a209f744-8c4e-4727-871f-219a32170110 1/10/17 1:02 PM bp-73c21be1-fe12-4ab2-8f15-745f22170110 1/10/17 1:02 PM bp-4b639258-38cd-4206-ac53-7bd3f2170110 1/10/17 1:01 PM bp-32987a76-4e6b-4713-90d5-77fee2170110 1/10/17 1:01 PM bp-0e7d4702-51c2-4196-9314-eae1d2170110 1/10/17 1:01 PM bp-420a5448-0431-4c9f-8871-ab7292170110 1/10/17 1:01 PM