Clicking on home page (www.yahoo.com) is properly executed but then goes blank within 30 seconds.
EOM, basically. I click on my home page icon (which is www.yahoo.com). Firefox executes that properly, but totally on its own, goes blank within 30 seconds. Does not happen when using Google Chrome. This started happening about 5-7 days ago.
EOM, basically. I click on my home page icon (which is www.yahoo.com). Firefox executes that properly, but totally on its own, goes blank within 30 seconds. Does not happen when using Google Chrome. This started happening about 5-7 days ago.
Opaite Mbohovái (1)
Hi,
Sorry to hear that. Here are some standard troubleshooting steps that may resolve the issue:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for Yahoo (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
Does any of the above help? Looking forward to your update on how it goes!
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