Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

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Why can't I retrieve my inbox messages on facebook

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This is a face book problem with retrieving my messages. I am not able to retrieve my messages sent to me in my Inbox nn face book

This is a face book problem with retrieving my messages. I am not able to retrieve my messages sent to me in my Inbox nn face book

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Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

There are other things that need attention.

Your System Details List shows two Flash plugins.

  1. Shockwave Flash 17.0 r0
  2. Shockwave Flash 18.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\