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when downloading newer version download gets canceled

tbeach

when i try to download the latest version of firefox it gets canceled. i downloaded it before but i can't access it is it possible that i could have a virus. my scans don't show anything

when i try to download the latest version of firefox it gets canceled. i downloaded it before but i can't access it is it possible that i could have a virus. my scans don't show anything

All Replies (1)

Hi tbeach,

You should take a look at the Knowledge Base article Update Firefox to the latest release. There is a lot of good information in there and some troubleshooting steps as well.

If that doesn't work, you might want to try installing a fresh copy of Firefox:

http://www.mozilla.org/firefox/new/

I would suggest that you first back up your personal information and bookmarks, just in case. You can find details in the article Manually back up and restore Firefox profile data.

Hopefully this helps!