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I got an email at my old email address saying I didn't sign in for 2 years.

Firefox Account management
Paul replied hai 4 días
kj_23marigolds
kj_23marigolds

Almost 3 years ago I got married and changed my last name. My Hotmail address has my old last name, so I started a new Outlook address & tried to get started here using that. I was hoping that any email from Mozilla would go to the Outlook address, but I just got an email at the Hotmail address saying that I hadn't signed in for 2 years. I do remember a few times I had trouble signing in. The "owner" of this computer is still me - using my maiden name - if that matters. Now I don't know if I have more than one Mozilla account or what. Is there some way I can get things sorted out?

Almost 3 years ago I got married and changed my last name. My Hotmail address has my old last name, so I started a new Outlook address & tried to get started here using that. I was hoping that any email from Mozilla would go to the Outlook address, but I just got an email at the Hotmail address saying that I hadn't signed in for 2 years. I do remember a few times I had trouble signing in. The "owner" of this computer is still me - using my maiden name - if that matters. Now I don't know if I have more than one Mozilla account or what. Is there some way I can get things sorted out?

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

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