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Is there a workaround to Facebook not playing reels?

Firefox Privacidade e seguranza
jbr replied
thmmalone
thmmalone

Recently the reels in my Facebook newsfeed will be black and not play when clicked on. All workarounds have been tried. These included , Restart machine ( laptop Dell Lattitude E 5530)( I know, ancient. Windows 10) go to settings in Firefox, Privacy and Security then clear cookies and cache. This works, the reels play, until I visit another website, then the issue is back. Simply going to Settings and clearing does not work. The entire flow has to be redone. I had my Internet Security remote control and invesigate. Same thing. We uninstalled Firefox and reinstalled to no avail. Is there any fix for this? Thanks. [edited email from public community support forum]

Recently the reels in my Facebook newsfeed will be black and not play when clicked on. All workarounds have been tried. These included , Restart machine ( laptop Dell Lattitude E 5530)( I know, ancient. Windows 10) go to settings in Firefox, Privacy and Security then clear cookies and cache. This works, the reels play, until I visit another website, then the issue is back. Simply going to Settings and clearing does not work. The entire flow has to be redone. I had my Internet Security remote control and invesigate. Same thing. We uninstalled Firefox and reinstalled to no avail. Is there any fix for this? Thanks. [edited email from public community support forum]

James modificouno o

All Replies (1)

jbr
jbr
  • Top 10 Contributor

So if you're on the site and reels don't play, you can "Clear cookies and site data" from the shield icon in address bar, and it will work again? Or not, and you'd have clear more site data even for other third parties/completely?

If you use FB just in Private Window, does the issue persist after closing the private tabs, and opening a new Private Window to sign back in?

Have you tried restarting into Troubleshoot Mode (from Help menu) to see if any of your addons are interfering?

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