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Where can I find someone to explain what happened to my subscription VPN?

Firefox VPN
renmanfan replied
renmanfan
renmanfan

Subscription VPN quit working. When I fill out the help request and hit submit, It says "not working, try using a browser". I am in the Mozilla browser. Everything I try brings me back to the same

Subscription VPN quit working. When I fill out the help request and hit submit, It says "not working, try using a browser". I am in the Mozilla browser. Everything I try brings me back to the same

All Replies (3)

Konstantina Papadea
Konstantina Papadea
  • Top 25 Contributor
  • Moderator
Mozilla Staff

Hi,

Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

JC-Support
JC-Support
  • Moderator
Mozilla Staff

Hi there, Our support team should be reaching out to you via email shortly. Please keep an eye on your inbox for an email from Mozilla Support. We hope to have you up and running soon! Thanks for your patience!

renmanfan
renmanfan Question owner

I was signed in and used that link and it didn't work.

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