Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Resolto

Restoration of firefox data

himanshukotecha8 replied
himanshukotecha8

Greetings and Good evening Windows was reset on 03/06/2026 due to problem. Option chosen was removal of Apps only No data was removed When Mozila was opened on 03/06/2026,It had all data since 2021. It was already registered with -removed-@gmail.com. Still history and bookmarks from 2021 were not restored. On 02/06/2026,0ne drive back up was also initiated. Please guide me as how to restore this.

Thank you Regards Himanshu Kotecha

email removed by Isaac H

Greetings and Good evening Windows was reset on 03/06/2026 due to problem. Option chosen was removal of Apps only No data was removed When Mozila was opened on 03/06/2026,It had all data since 2021. It was already registered with -removed-@gmail.com. Still history and bookmarks from 2021 were not restored. On 02/06/2026,0ne drive back up was also initiated. Please guide me as how to restore this. Thank you Regards Himanshu Kotecha ''email removed by Isaac H''
Capturas de pantalla anexas

Isaac H modificouno o

All Replies (2)

Chosen Solution

Dear Himanshu Kotecha,

I've seen this issue before, please see the quoted text below and see if it works:

jscher2000 - Support Volunteer said

ljzim said
I reset my computer, which meant reinstalling Windows 10, but I retained my personal settings and/or data.

Did Windows create this folder:

C:\Windows.old

If so, try:

(1) Set Windows to show hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

(2) Explore up this path:

C:\Windows.old\Users\your-username\AppData\Roaming\Mozilla\Firefox\Profiles\profile.folder\bookmarkbackups

Do you find any recent files there? They could be restored using the Restore feature, but it will be easier if you copy one or two of the files to the desktop for quicker access.

See: Restore bookmarks from backup or move them to another computer

You'll use the "Choose File" option.

Please let me know if this works, or any of the steps are confusing, and I'll get back to you.

Many thanks for getting in touch, Isaac

Greetings and Good evening Everything was restored Thank you Mr Isaac H

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.