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how to delete my current 2step settings to replace it with a new one

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  • Last reply by cor-el
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Jane Knuuttila Guercio
Jane Knuuttila Guercio

I have changed my email, so my 2fas codes don't work with mozilla. I need the QR graphic to setup a new connection.

I have changed my email, so my 2fas codes don't work with mozilla. I need the QR graphic to setup a new connection.

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor

You posted this in Firefox support, is your question about 2FA with the Mozilla Account? I'm not sure why changing an email address would cause a problem with 2FA as that is an extra layer of protection that comes after regular username and password.

You usually make changes to 2FA by disabling 2FA and re-enable 2FA again after making changes to an account. This requires that you can access the account settings, if necessary by using 2FA recovery codes.

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