Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I get Thunderbird to find my twc.com account?

  • 2 respostas
  • 0 have this problem
  • Last reply by DRWin

Help, please! I have a twc.com account operating with Outlook 2007 on an old Dell Win7 laptop. It works great but too many websites refuse to recognize the Win7 machine, so I had to "upgrade". I just got a new Dell Win11 laptop and installed Spectrum email to access twc.com. So far, so good. But I need to access the hundreds of email files and folders from the old Outlook-based twc.com account. Can't export them to Spectrum.net as .pst because only Outlook recognizes that file extension. I do not want Office 365, so I tried installing Office 2024. But it's bundled with Office 365. I even installed an old version of Office 2010. When I tried to set up email with twc.com, I got a popup telling me that I had to get Office 365 to do this. Diabolical.

Enter Thunderbird. I downloaded and installed Tbird. I then attemped to use Tbird to be the client for twc.com. I've tried for several days with no success. First I had Tbird search for my twc.com account. Tbird said:

IMAP Incoming: IMAP, SSL/TLS mobile.charter.net Outgoing: SMTP, SSL/TLS mobile.charter.net Username: [edited]@twc.com

Results were quite different from what Spectrum had told me by phone (see below) but I tried this anyway. Got an error message: "Cannot find the server." etc.

So I tried manual setup using the information provided by Spectrum, as follows:

[edited]@twc.com incoming mail.twc,com outgoingmail.twc,com incoming port 995 outgoing port 587 security type TLS

Got the same error message: "Cannot find the server." etc. I then tried half a dozen different changes: change the security type, etc. Nothing worked.

I really need to succeed with this so that I can access all my email files and folders on one computer (the Win11 model). Any suggestions will be much appreciated.

Help, please! I have a twc.com account operating with Outlook 2007 on an old Dell Win7 laptop. It works great but too many websites refuse to recognize the Win7 machine, so I had to "upgrade". I just got a new Dell Win11 laptop and installed Spectrum email to access twc.com. So far, so good. But I need to access the hundreds of email files and folders from the old Outlook-based twc.com account. Can't export them to Spectrum.net as .pst because only Outlook recognizes that file extension. I do not want Office 365, so I tried installing Office 2024. But it's bundled with Office 365. I even installed an old version of Office 2010. When I tried to set up email with twc.com, I got a popup telling me that I had to get Office 365 to do this. Diabolical. Enter Thunderbird. I downloaded and installed Tbird. I then attemped to use Tbird to be the client for twc.com. I've tried for several days with no success. First I had Tbird search for my twc.com account. Tbird said: IMAP Incoming: IMAP, SSL/TLS mobile.charter.net Outgoing: SMTP, SSL/TLS mobile.charter.net Username: [edited]@twc.com Results were quite different from what Spectrum had told me by phone (see below) but I tried this anyway. Got an error message: "Cannot find the server." etc. So I tried manual setup using the information provided by Spectrum, as follows: [edited]@twc.com incoming mail.twc,com outgoingmail.twc,com incoming port 995 outgoing port 587 security type TLS Got the same error message: "Cannot find the server." etc. I then tried half a dozen different changes: change the security type, etc. Nothing worked. I really need to succeed with this so that I can access all my email files and folders on one computer (the Win11 model). Any suggestions will be much appreciated.

christ1 modificouno o

All Replies (2)

incoming mail.twc,com outgoingmail.twc,com

There needs to be a dot in between twc and com, not a comma.

Thanks for spotting the typo. Unfortunately, after correcting the typo (using search & replace to make sure I got them all) i still get the same error message. "Thunderbird failed to find the settings for your email account." Oddly, I tried the same settings with Office 2010 (including the typo, as far as I can determine) and was able to connect with the old Office 2007 on my Win7 machine on the first try. But for various reasons I prefer to stick to the Spectrum email.

DRWin modificouno o

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.