It's unclear to me why you ended up at https://developer.mozilla.org/

The Mozilla CPG and the reporting information are linked both from "Remember to follow our rules and guidelines." below "Post a Reply" in SUMO questions, and when posting a new question https://support.mozilla.org/en-US/questions/new/thunderbird/form at "Please include as much detail as possible. Also, remember to follow our rules and guidelines." below "How can we help?".

These lead to https://support.mozilla.org/en-US/kb/mozilla-support-rules-guidelines and the CPG.

>>It's unclear to me why you ended up at https://developer.mozilla.org/

I ended up at https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines because I want to report a code of conduct violation and https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines is a page that provides information on how to report a code of conduct violation.

I'm afraid that I don't know what the acronyms "Mozilla CPG" and "SUMO" mean.

The page at https://support.mozilla.org/en-US/questions/new/thunderbird/form as well as the page at https://support.mozilla.org/en-US/kb/mozilla-support-rules-guidelines do not seem to provide any information on how to report a code of conduct violation, therefore it is unclear to me why you are directing me to these pages.

>>It's unclear to me why you ended up at https://developer.mozilla.org/ I ended up at https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines because I want to report a code of conduct violation and https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines is a page that provides information on how to report a code of conduct violation.

Allow me to rephrase - I mean how you arrived at that page as a first choice, when it's a developer oriented document. But I now see that an internet search can return that page as a first hit.

I'm afraid that I don't know what the acronyms "Mozilla CPG" and "SUMO" mean.

Community_Participation_Guidelines = CPG Support Mozilla aka https://support.mozilla.org/ = SuMo

The page at https://support.mozilla.org/en-US/questions/new/thunderbird/form as well as the page at https://support.mozilla.org/en-US/kb/mozilla-support-rules-guidelines do not seem to provide any information on how to report a code of conduct violation, therefore it is unclear to me why you are directing me to these pages.

https://support.mozilla.org/en-US/kb/mozilla-support-rules-guidelines has a link to https://www.mozilla.org/en-US/about/governance/policies/participation/ (CPG) which details the CPG policy, and has a section "Reporting". It is the page that ideally that most users would find first.

https://www.mozilla.org/en-US/about/governance/policies/participation/ (CPG) is also linked to from https://bugzilla.mozilla.org/page.cgi?id=etiquette.html, which as a bugzilla user you would have seen.

Thanks for your detailed explanation Wayne. Wow so it turns out that Mozilla's global Code of conduct reporting process is documented on at least 11 different pages, with the reporting e-mail address being hard coded into each different page's documentation. So this explains why different sets of documentation are providing different e-mail addresses.

Checking the Web Archive, it looks like the new e-mail address was first hard-coded into https://www.mozilla.org/en-US/about/governance/policies/participation/reporting/ back on December 10th 2020.

So let's see how many different pages have a hard-coded e-mail address:

Pages that are now using the new e-mail address: cpg-report@mozilla.com https://www.google.com/search?q=%22cpg-report%40mozilla.com%22+site%3Amozilla.org

1 https://www.mozilla.org/en-US/about/governance/policies/participation/reporting/ 2 https://www.mozilla.org/en-US/about/governance/policies/participation/reporting/community-hotline/ 3 https://www.mozilla.org/en-US/about/governance/policies/participation/ 4 https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines 5 https://developer.mozilla.org/de/docs/MDN/Community/Community_Participation_Guidelines 6 https://developer.mozilla.org/fr/docs/MDN/Community/Community_Participation_Guidelines 7 https://developer.mozilla.org/ja/docs/MDN/Community/Community_Participation_Guidelines

Pages that are still using the depreciated e-mail address: mdn-cpg-report@mozilla.com https://www.google.com/search?q=%22mdn-cpg-report%40mozilla.com%22+site%3Amozilla.org

8 https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines 9 https://developer.mozilla.org/de/docs/MDN/Community/Community_Participation_Guidelines 10 https://developer.mozilla.org/ja/docs/MDN/Community/Community_Participation_Guidelines 11 https://developer.mozilla.org/fr/docs/MDN/Community/Community_Participation_Guidelines

I would recommend to try to avoid hard-coding parameters and to minimize the number of different implementations of any given process, as maintaining hard-coded parameters and maintaining multiple different implementations makes it difficult to maintain consistency.

[edit: I am deleting this comment because this comment is a duplicate of the above comment. The above comment was lost and not displayed for some hours due to some sort of technical and/or human malfunction.]

> The above comment was lost and not displayed for some hours due to some sort of technical and/or human malfunction

SUMO was being hit by bots last night.

For anyone who may be wondering, this support question https://support.mozilla.org/en-US/questions/1566016 is a duplicate of Bugzilla bug https://bugzilla.mozilla.org/show_bug.cgi?id=2017043 For some unspecified reason, bug 2017043 is sealed such that no one can view it, (this is not my fault as I did not specify it as a security issue when I filed it.) I will copy the outcome here so that anyone who comes across this support article 1566016 can know the outcome:

Hi @uxfail,

Thanks for flagging this. I’m the Community Manager for MDN.

There was a configuration issue with the email address, which prevented it from receiving certain messages. I’ve corrected the configuration and verified that it’s now working as expected.

Please note that MDN uses a separate reporting email because we follow a shorter, MDN-specific enforcement ladder for Community Participation Guidelines (CPG) violations. I will close this bug now.

Thanks again for bringing it to our attention.

>>It turns out that Mozilla's global Code of conduct reporting process is documented on at least 11 different pages, with the reporting e-mail address being hard coded into each different page's documentation. So this explains why different sets of documentation are providing different e-mail addresses.<<

We follow Mozilla's global Code of Conduct, but not their enforcement ladder, hence the different email and page.

>>Checking the Web Archive, it looks like the new e-mail address was first hard-coded into https://www.mozilla.org/en-US/about/governance/policies/participation/reporting/ back on December 10th 2020.<<

That is true only for Mozilla's CPG. MDN's e-mail address was added in this commit: https://github.com/mdn/content/commit/a90c5bb64149b34db5a004b479d3195490d1c5f5

>>1 https://www.mozilla.org/en-US/about/governance/policies/participation/reporting/ 2 https://www.mozilla.org/en-US/about/governance/policies/participation/reporting/community-hotline/ 3 https://www.mozilla.org/en-US/about/governance/policies/participation/<<

These are all Mozilla CPG pages, which use cpg-report@mozilla.com

>>4 https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines<<

This is the English MDN page which uses the correct mdn-cpg-report@mozilla.com

>>5 https://developer.mozilla.org/de/docs/MDN/Community/Community_Participation_Guidelines 6 https://developer.mozilla.org/fr/docs/MDN/Community/Community_Participation_Guidelines 7 https://developer.mozilla.org/ja/docs/MDN/Community/Community_Participation_Guidelines 9 https://developer.mozilla.org/de/docs/MDN/Community/Community_Participation_Guidelines 10 https://developer.mozilla.org/ja/docs/MDN/Community/Community_Participation_Guidelines 11 https://developer.mozilla.org/fr/docs/MDN/Community/Community_Participation_Guidelines<<

These are the localized version of the MDN page which uses the correct mdn-cpg-report@mozilla.com

>>8 https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines<<

This is a repeat of the English MDN page.

Please let me know if you have any other questions. :)