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Cannot install ver 139 release - Error message "Your computer must be restarted..." (ESR128toRelease)

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  • Last reply by RDM

RDM
RDM

Receiving error message indicated in screen shot. numerous system restarts and still receive this error message Thanks

Receiving error message indicated in screen shot. numerous system restarts and still receive this error message Thanks
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Wayne Mery modificouno o

Chosen solution

Please delete the program directory (for Windows at "c:\Program Files\Mozilla Thunderbird” or c:\Program Files (x86)\Mozilla Thunderbird”), and reinstall.

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Wayne Mery
Wayne Mery
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  • Top 10 Contributor

Chosen Solution

Please delete the program directory (for Windows at "c:\Program Files\Mozilla Thunderbird” or c:\Program Files (x86)\Mozilla Thunderbird”), and reinstall.

Wayne Mery modificouno o

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RDM
RDM Question owner

Sorry. Where do I find the "program directory" and how do I reinstall? Thanks

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Wayne Mery
Wayne Mery
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The location will be either "c:\Program Files\Mozilla Thunderbird” or c:\Program Files (x86)\Mozilla Thunderbird”

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RDM
RDM Question owner

thanks

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RDM
RDM Question owner

That worked...Many Thanks again.... Randy

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Wayne Mery
Wayne Mery
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  • Top 10 Contributor

RDM,

From which version did you update to 139? 128? Or 138?

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RDM
RDM Question owner

updated from version 128

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