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jpluedtke
jpluedtke
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I am 87 years old. I never had problems using Firefox before. I thought I followed all the directions to upgrade it including donating. Still don't have access to it. Please help

I am 87 years old. I never had problems using Firefox before. I thought I followed all the directions to upgrade it including donating. Still don't have access to it. Please help

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James (doing minimal support)
James (doing minimal support)
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Your Firefox UserAgent used to post this thread appears to be Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:78.0) Gecko/20100101 Firefox/78.0

It appears you have the old macOS 10.9 and Firefox 78.15.0esr was the last to still support the old eol macOS 10.9, 10.10, 10.11

Firefox 79.0 to 115 ESR requires macOS 10.12 at minimum to run while Firefox 116.0 and later requires macOS 10.15 at minimum to run.

Unless you can get your macOS updated to at least macOS 10.12 in order to use Firefox 115 ESR, currently at 115.18.0esr and will be supported till at least 115.21.0esr in March 2025.