After migrating to the new version on windows 11 thunderbird freezes, with huge consumption of memory and processor resources
I need some further assistance please. My new thunderbird installation does not want to function. The historical emails are quite large but archived annually.
I find that after about 20 - 30 seconds, it freezes. I have tried all the options, safe mode, extensions removal, delete of .msf files, but nothing. Any pointer to where I should look please
Chosen Solution
Hi, after much fiddling, I uninstalled, and reinstalled cleanly. Fortunately I had a backup copy of my data files. I then copied the data files over to the new installation. I reinstalled Avira and all worked fine.
My theory is that the bug is in the tool that you have to import data from another installation. The first time I installed it provided me with an option to import data. I pointed it to the old version files, and it processed. But thereafter it froze.
I will be happy to provide more information or assistance if that will help the thunderbird team.
All Replies (6)
What version number?
Version of Windows is Edition Windows 11 Home Single Language Version 22H2 Installed on 2023/07/28 OS build 22621.2070 Experience Windows Feature Experience Pack 1000.22659.1000.0
And Thunderbird 115.1.0
What is your anti-virus software?
I use Avira antivirus. I fully uninstalled it, but it had no impact.
I fully uninstalled it
That would still leave Microsoft Defender running as your anti-virus software. Try to start Windows 11 in safe mode with networking enabled. Does the problem go away?
Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.
Chosen Solution
Hi, after much fiddling, I uninstalled, and reinstalled cleanly. Fortunately I had a backup copy of my data files. I then copied the data files over to the new installation. I reinstalled Avira and all worked fine.
My theory is that the bug is in the tool that you have to import data from another installation. The first time I installed it provided me with an option to import data. I pointed it to the old version files, and it processed. But thereafter it froze.
I will be happy to provide more information or assistance if that will help the thunderbird team.