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My hard drive died but everything was backed up to the cloud. I followed the instructions but cannot migrate the old mail to the new computer.

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  • Last reply by Denebro

Denebro
Denebro
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My hard drive died, and I replaced it. I have everything backed up to a cloud account. I downloaded the back up and located the Profile folder. I followed the instructions for migrating my email (several times), but still I am unable to get my old email. I can see in the old profile a large cache of email, but I am unable to access it.

My hard drive died, and I replaced it. I have everything backed up to a cloud account. I downloaded the back up and located the Profile folder. I followed the instructions for migrating my email (several times), but still I am unable to get my old email. I can see in the old profile a large cache of email, but I am unable to access it.

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Zenos
Zenos
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Did the backup include a file named profiles.ini?

Denebro
Denebro Question owner
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Yes. The back up has files named "profiles.ini" and also one named "registry.dat"