Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Some website force us to click download virus. How to stop it?

  • 2 respostas
  • 1 has this problem
  • 1 view
  • Last reply by Happy112

khoa.quach
khoa.quach
more options

Dear Support Team,

I encountered an issue to stop fake Mozilla website. I cant close/stop the tab, because the website always come out dialog with two buttons: "Resend" and "Cancel" . However If I clicked Cancel button it comes again. No other choice, except I have to click the button that the wesbiste force us to download virus. How to stop it? I would like Firefox allows me to stop by click on the Close Tab button.

Thanks

Dear Support Team, I encountered an issue to stop fake Mozilla website. I cant close/stop the tab, because the website always come out dialog with two buttons: "Resend" and "Cancel" . However If I clicked Cancel button it comes again. No other choice, except I have to click the button that the wesbiste force us to download virus. How to stop it? I would like Firefox allows me to stop by click on the Close Tab button. Thanks

All Replies (2)

FredMcD
FredMcD
more options

A way out of the trap is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.

Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker.

Happy112
Happy112
more options

In addition to the above : Doest this page show a 'Authentication Required' dialog  ? When you get a scam page that shows that two-line 'Authentication Required' dialog, and you cancel it, usually the page will reload and show it again. To break the cycle, tap the Esc key several times in a row quickly. That should cancel the dialog AND the reload. Then you can easily close the tab.