Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Facebook won't open. It works in other browsers but with Firefox all I get is a page with numbers, letters, etc...I've refreshed firefox & used other solutions

  • 2 respostas
  • 4 have this problem
  • 5 views
  • Last reply by HJ1979

more options

All other pages work fine but Facebook. When I open it all I get is a white page with numbers, letters and a bunch of symbols. Facebook does open with other browsers though. I've tried every solution with Firefox's troubleshooting guide and none of them have worked. I've included a picture of my screen.

All other pages work fine but Facebook. When I open it all I get is a white page with numbers, letters and a bunch of symbols. Facebook does open with other browsers though. I've tried every solution with Firefox's troubleshooting guide and none of them have worked. I've included a picture of my screen.
Capturas de pantalla anexas

Chosen solution

hi HJ1979, unfortunately that will be caused by a fault in kaspersky security software on your device which meddles with your connections. in order to fix this go to kaspersky Settings > Additional > Network > Traffic Processing and uncheck the "Inject script" setting. in addition, disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky and reboot your system afterwards.

https://forum.kaspersky.com/index.php?showtopic=351027

Ler a resposta no contexto 👍 1

All Replies (2)

more options

Chosen Solution

hi HJ1979, unfortunately that will be caused by a fault in kaspersky security software on your device which meddles with your connections. in order to fix this go to kaspersky Settings > Additional > Network > Traffic Processing and uncheck the "Inject script" setting. in addition, disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky and reboot your system afterwards.

https://forum.kaspersky.com/index.php?showtopic=351027

more options

Problem solved. Thanks for the help!!!