Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Can't change preferences

  • 2 respostas
  • 0 have this problem
  • 8 views
  • Last reply by Steve_Guard

Steve_Guard
Steve_Guard
more options

I'm using Firefox 45 in Linux mint. When I click on Preferences (Menu>Preferences) it opens at the General Tab page but won't let me do anything. Whatever I click doesn't respond. I'm unable to select anything in the General tab or open another tab eg Security from the menu. Any ideas? Thanks.

I'm using Firefox 45 in Linux mint. When I click on Preferences (Menu>Preferences) it opens at the General Tab page but won't let me do anything. Whatever I click doesn't respond. I'm unable to select anything in the General tab or open another tab eg Security from the menu. Any ideas? Thanks.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

Ler a resposta no contexto 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

Steve_Guard
Steve_Guard Question owner
more options

It turns out the Aeon Clouds theme was causing the problem although I have used this for a number of years and not noticed a problem before. Many thanks for you help.