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When going to a bank site firefox adds an addition www.

  • 4 respostas
  • 6 have this problem
  • 116 views
  • Last reply by Sigurdur

Sigurdur
Sigurdur

When I type in my banks url, firefox adds an addition www. I have deleted my saved url and manually typed in the address, but it still adds the extra www. I can go to explorer and it works fine. This is the only website that I go to that is affected. The address is www.awbank.net

When I type in my banks url, firefox adds an addition www. I have deleted my saved url and manually typed in the address, but it still adds the extra www. I can go to explorer and it works fine. This is the only website that I go to that is affected. The address is www.awbank.net

Chosen solution

https://www.awbank.net/ is the correct URL of that bank website. It is always best to use a secure https link in case of bank websites.

What is wrong with the www. prefix?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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All Replies (4)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Chosen Solution

https://www.awbank.net/ is the correct URL of that bank website. It is always best to use a secure https link in case of bank websites.

What is wrong with the www. prefix?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
FredMcD
FredMcD

Can you make a copy of your address bar after you press enter?

FredMcD
FredMcD

Some users have reported issues with Conduit. Disabling it and try again.

Sigurdur
Sigurdur Question owner

Thank you for your help. I used the"remove Cookies" suggestion and for the first time in over 2 weeks I am now able to access my banks web site with Firefox. Thank you again.