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Two computers logged into the same sync account are not sync-ing

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  • Last reply by guigs

ohnoplus
ohnoplus
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I have two computers and one android device. I have set up computer A with sync, and it connects both to a device, and a virtual box running in computer A with no problems. I have another device that is not syncing with these. It seems to be loged into the same Firefox account. If I click on the sync tab under preferences, all options are checked and the account name is displayed. However, neither bookmarks nor other data seem to be syncing to this device. Any thoughts?

I have two computers and one android device. I have set up computer A with sync, and it connects both to a device, and a virtual box running in computer A with no problems. I have another device that is not syncing with these. It seems to be loged into the same Firefox account. If I click on the sync tab under preferences, all options are checked and the account name is displayed. However, neither bookmarks nor other data seem to be syncing to this device. Any thoughts?

Chosen solution

Hi ohnoplus, Thank you for your question. I would be happy to help further investigate this issue with you. Here are some troubleshooting steps we can take:

  1. Please make sure that the browser version on Android is 29 or higher.
  2. Please check in the Accounts that there is no (deprecated) account.
  3. Please also try to remove the account and add it one more time
  4. Please then do a test and add a new bookmark, password or item to the desktop account. Click "Sync Now"
  5. Attach the account and manually sync it from the Account menu on the mobile device.

Note it may take a while to sync on the first time, but please post back with the results and if there are any errors we can enable error logs next.

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All Replies (1)

guigs
guigs
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Chosen Solution

Hi ohnoplus, Thank you for your question. I would be happy to help further investigate this issue with you. Here are some troubleshooting steps we can take:

  1. Please make sure that the browser version on Android is 29 or higher.
  2. Please check in the Accounts that there is no (deprecated) account.
  3. Please also try to remove the account and add it one more time
  4. Please then do a test and add a new bookmark, password or item to the desktop account. Click "Sync Now"
  5. Attach the account and manually sync it from the Account menu on the mobile device.

Note it may take a while to sync on the first time, but please post back with the results and if there are any errors we can enable error logs next.