Loss of picture navigation and other buttons on eBay
Just the last couple of days I can no longer browse through the images of an ebay item. the first image loads but the arrows or the thumbnails yield no movement, and I can't use the contact seller button either. No other website is effected, I am using the latest Firefox with Ventura on an imac. It all works if I use Duck duck and go? All very strange. Tim
Just the last couple of days I can no longer browse through the images of an ebay item. the first image loads but the arrows or the thumbnails yield no movement, and I can't use the contact seller button either. No other website is effected, I am using the latest Firefox with Ventura on an imac. It all works if I use Duck duck and go?
All very strange.
Tim
All Replies (1)
Hi,
Sorry to hear that. Here are some standard troubleshooting steps that may resolve the issue:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for eBay (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
Does any of the above help? Looking forward to your update on how it goes!
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