Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

My back button stopped working, so how to fix it?

  • 4 réponses
  • 11 ont ce problème
  • 3970 vues
  • Dernière réponse par cor-el

more options

The back button stopped working. I can still use the keyboard substitute though. I have tried deleting places.sqlite and resetting some of the settings people suggested in config:about. Nothing has worked.

The back button stopped working. I can still use the keyboard substitute though. I have tried deleting places.sqlite and resetting some of the settings people suggested in config:about. Nothing has worked.

Toutes les réponses (4)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

more options

Starting in safe mode did not help.

more options

See Troubleshoot and diagnose Firefox problems for other possible solutions.

If you don't mind losing added extensions and customized settings, try the Reset Firefox feature. See Refresh Firefox - reset add-ons and settings

more options

You can try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.