Hi,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

Just want to chime in and say. You can use the Firefox web browsers without ever signing into a Mozilla Account for a long time.

What you can use the Mozilla Account for (formerly called Firefox Account) https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account as this support.mozilla.org site is one of them Now that you signed in and posted here, that Mozilla Account should be considered active now.

Hi Monica,

Please check out Mozilla account deletion due to inactivity.

If you're using the same Mozilla account for this account, you should be fine. No need to do anything else.