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Scheduling an appointment on the Safelite website in Firefox crashes my computer

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  • Dernière réponse par drgn170

drgn170
drgn170
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If I go to Safelite and start scheduling an appointment, navigating through that set of webpages will cause my computer to green screen/crash. The landing page at https://safelite.com asks for a zip code, and submitting that form puts you into the scheduling flow; after entering some details about a vehicle, I can click back and continue a few times (less than ten) to make my computer crash. I was able to reproduce the issue in troubleshooting mode. I also tried the same steps in Chrome, but it did not produce a crash.

This computer has had an issue with crashing in this manner for a while now, but this is the first thing I've noticed consistently causes a crash. I'm not expecting a solution, but I am hoping to close in on the issue; whether or not Firefox is the source here is questionable, but it does seem highly entangled.

If I go to Safelite and start scheduling an appointment, navigating through that set of webpages will cause my computer to green screen/crash. The landing page at https://safelite.com asks for a zip code, and submitting that form puts you into the scheduling flow; after entering some details about a vehicle, I can click back and continue a few times (less than ten) to make my computer crash. I was able to reproduce the issue in troubleshooting mode. I also tried the same steps in Chrome, but it did not produce a crash. This computer has had an issue with crashing in this manner for a while now, but this is the first thing I've noticed consistently causes a crash. I'm not expecting a solution, but I am hoping to close in on the issue; whether or not Firefox is the source here is questionable, but it does seem highly entangled.

Solution choisie

I could not reproduce the issue in developer edition or a new profile; I'm no longer able to reproduce it in my normal profile, either, though; there's a lot of pick-up-where-you-left-off stuff going on with Safelite's website, but I can't say whether or not that has something to do with it. I'm frustrated that I'm no closer to finding the root of my issue, but it seems like this may have been a dead end.

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zeroknight
zeroknight
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Does it still happen in a new profile (without signing into sync account)? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

drgn170
drgn170 Auteur de la question
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Solution choisie

I could not reproduce the issue in developer edition or a new profile; I'm no longer able to reproduce it in my normal profile, either, though; there's a lot of pick-up-where-you-left-off stuff going on with Safelite's website, but I can't say whether or not that has something to do with it. I'm frustrated that I'm no closer to finding the root of my issue, but it seems like this may have been a dead end.