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I forgot 2nd authentication and recovery key

  • 3 réponses
  • 0 a ce problème
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  • Dernière réponse par cor-el

yjhoon3658
yjhoon3658
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Hi, I have trouble in login. I set 2nd authentication with wrong app, and I didn't backup my recovery key. I also formatted my desktop, so I cannot find recovery key, didn't set firefox sync, and all of my device wasn't connect with my ID.

In this case, how I can recovery my ID...?

And if I cannot recovery my ID, can I delete addon that already being distributed.

Hi, I have trouble in login. I set 2nd authentication with wrong app, and I didn't backup my recovery key. I also formatted my desktop, so I cannot find recovery key, didn't set firefox sync, and all of my device wasn't connect with my ID. In this case, how I can recovery my ID...? And if I cannot recovery my ID, can I delete addon that already being distributed.

Toutes les réponses (3)

cor-el
cor-el
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Note that you shouldn't confuse the 10 digit TOTP recovery codes you can use in case of issues with the authenticator app with the 32-character recovery key you can use when you forgot the password and do a password reset. Without access to the authenticator app and the TOTP recovery codes your only option is to create a new Firefox Account.

yjhoon3658
yjhoon3658 Auteur de la question
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Then I cannot remove my add-on that forgot account already uploaded? I must remove it, because when I create new account and re-upload then my customers can refuse add-on (What is now release version.)

cor-el
cor-el
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You will have to contact AMO at its Discourse forum in case of issues with your AMO user account.

You can also try to contact AMO via email: amo-admins@mozilla.org