Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

wowway

  • 11 réponses
  • 2 ont ce problème
  • 47 vues
  • Dernière réponse par kentmh

more options

I have used wowway.net for my email service on Firefox for years. Recently I have become unable to login to my email account using wowway.net. When I click the "Email" button on the wowway.net homepage (https://wowway.net/?inc=27) from within Firefox, a new page opens entitled "Redirecting to Login" with the message "Please wait while we are logging you in." This page stays open indefinitely without connecting to "https://email.wowway.com/modern." The wowway technical support have been unable to help me solve the problem and suggested I use Microsoft Edge instead of Firefox. Microsoft Edge does work, but I much prefer to stay with Firefox if possible.

Can you help me?

Modifié le par Chris Ilias

Toutes les réponses (11)

more options

Not Redirecting properly = cookies


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Cela vous a-t-il été utile ?

more options

I have tried everything suggested by FredMcD, to no avail.

Cela vous a-t-il été utile ?

more options

UPDATE

When I connect to wowway internet on Microsoft Edge, it takes me to "https://email.wowway.com/?client=advanced#1". If I enter that address on wowway.net, it takes me to "https://wowway.net/#1". It seems wowway refuses to recognize or accept the "https://email.wowway.com/?client=advanced#1" address.

Modifié le par Chris Ilias

Cela vous a-t-il été utile ?

more options

CORRECTED UPDATE

When I connect to wowway internet on Microsoft Edge, it takes me to "https://email.wowway.com/?client=advanced#1". If I enter that same address on wowway.net in Firefox, it takes me to "https://wowway.net/#1". It seems wowway refuses to recognize or accept the "https://email.wowway.com/?client=advanced#1" address when I use it in Firefox.

Modifié le par Chris Ilias

Cela vous a-t-il été utile ?

more options

Try this; Start from the website's main page. Then go to where you want via the menus. It's possible the link you were using was changed.

Cela vous a-t-il été utile ?

more options

That is what I do. I go to "https://wowway.net/" and click on the "Email" icon. Is there any other way to get to the email?

Modifié le par Chris Ilias

Cela vous a-t-il été utile ?

more options

Interesting. I use Firefox v54 as my default and had no problem. But when I used the current version, I got:

Redirecting to Login . . .

And that's it.

Cela vous a-t-il été utile ?

more options

No problem using Microsoft Edge. I was redirected to; https://login.wowway.com/Default.aspx?redirect=/login.aspx?appid=110

Cela vous a-t-il été utile ?

more options

Cela vous a-t-il été utile ?

more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

Version 95.0, first offered to Release channel users on December 7, 2021 Version 95.0.1, first offered to Release channel users on December 16, 2021


https://support.mozilla.org/en-US/questions/1359657#answer-1463359 and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption Module provided by Google Inc." was not updating to the newest version of December 1, 2021. Ver #4.10.2391.0

cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.

Cela vous a-t-il été utile ?

more options

Tried everything, still not working.

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.