BBC News and BBC iPlayer videos show black screen or error
The same thing happens on my two Dell laptops (Inspiron and Latitude), and a Hyper-V VM (on my desktop PC). They all run Bazzite Linux 6.17.7-ba25.fc43.x86_64.
A video may play for a second or two, and then it's either a black screen, or an error message of "The content doesn't seem to be working."
On the same two laptops and VM, the Chromium Browser, and LibreWolf (a fork of Firefox?), have no issues playing the same videos.
Firefox version on all three systems is 147.0.3.
Any help/guidance welcome with thanks.
All Replies (4)
See if there are any updates. https://www.dell.com/support/home/en-us https://www.intel.com/content/www/us/en/support/detect.html
What security software are you running besides MS Defender? It works for me. see screenshot https://www.bbc.com/video
Operating System: openSUSE Leap 15.6
KDE Plasma Version: 5.27.11
KDE Frameworks Version: 5.115.0
Qt Version: 5.15.12
Kernel Version: 6.4.0-150600.23.84-default (64-bit)
Graphics Platform: X11
Processors: 16 × AMD Ryzen 7 PRO 6850HS with Radeon Graphics
Memory: 62.1 GiB of RAM
Graphics Processor: AMD Radeon Graphics
Manufacturer: HP
Product Name: HP EliteBook 865 16 inch G9 Notebook PC
jonzn4SUSE said
See if there are any updates. https://www.dell.com/support/home/en-us https://www.intel.com/content/www/us/en/support/detect.html What security software are you running besides MS Defender? It works for me. see screenshot https://www.bbc.com/video Operating System: openSUSE Leap 15.6 KDE Plasma Version: 5.27.11 KDE Frameworks Version: 5.115.0 Qt Version: 5.15.12 Kernel Version: 6.4.0-150600.23.84-default (64-bit) Graphics Platform: X11 Processors: 16 × AMD Ryzen 7 PRO 6850HS with Radeon Graphics Memory: 62.1 GiB of RAM Graphics Processor: AMD Radeon Graphics Manufacturer: HP Product Name: HP EliteBook 865 16 inch G9 Notebook PC
Thanks for taking the time to review my query.
All systems (laptops and VM) are up-to-date. No additional security software has been installed.
And as mentioned, both Chromium and LibreWolf play the videos okay - it's only Firefox that has the issue.
Same issue with Firefox 143.0.3 running on Fedora Linux (COSMIC Atomic) 43.1.6 I too can play same BBC iplayer video in Chromium on same computer, and play other videos in Firefox.
If it was a browser issue, it would be affecting me also. Sounds like something is missing. Spin up a live usb stick of your OS of choice and see if it works. Try downloading Firefox from Mozilla. Download, unzip, and run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release
I do see packages available, but are not installed on my system. | get_iplayer | Downloads H.264 BBC IPlayer TV, Radio, and Podcast Programs | package | get_iplayer | Downloads H.264 BBC IPlayer TV, Radio, and Podcast Programs | srcpackage | get_iplayer-pvr | Web based PVR Manager for get_iplayer | package [~]
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