Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

cannot access internet unless canon wi fi printer is switched on

Firefox
Morbus replied Duela 16 urte
AnonymousUser
AnonymousUser

I cannot access the internet unless my new canon wifi printer is switched on. This applies to all 3 pc's where I have loaded the canon software. Is this a Firefox software problem or a canon one? I normally only switch on the printer when I know I will need it - to save the ink it wastes on start up.

This happened

Every time Firefox opened

I cannot access the internet unless my new canon wifi printer is switched on. This applies to all 3 pc's where I have loaded the canon software. Is this a Firefox software problem or a canon one? I normally only switch on the printer when I know I will need it - to save the ink it wastes on start up. == This happened == Every time Firefox opened

All Replies (3)

Morbus
Morbus

Hello Maunder.

If this behavior applies to all internet connecting software (like browsers, updaters, downloaders, IM clients, email clients, etc.), then it's either a problem with the printer's software or with Windows 7. In any case, it's definitely not Firefox's. If it's only Firefox that's having problems, please say so, and we'll look at it.

cor-el
cor-el
  • Moderator

Try to reset the print prefs on the about:config page.

See http://kb.mozillazine.org/Problems_printing_web_pages

AnonymousUser
AnonymousUser Question owner

I have posted the same question to Canon and am waiting their reply.