Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

can't get into my job site because ya'll change something on my phone

juliefisher119

Ya'll changed my Android to Firefox now I can't use my passkey to get on to my job site and I need thst site do ya'll need to change it back because I don't need ya'll to keep updating my phone either change it back or this will be the last day I will use a Android phone

Ya'll changed my Android to Firefox now I can't use my passkey to get on to my job site and I need thst site do ya'll need to change it back because I don't need ya'll to keep updating my phone either change it back or this will be the last day I will use a Android phone

All Replies (1)

I’d check the browser change before blaming the phone itself. Firefox on Android can be set as the default browser, and Android lets you switch the default browser back under Settings > Apps > Default apps > Browser app.

For the passkey, Firefox does support passkeys, but the actual passkey is handled by Android and your password manager, so changing browsers can affect how the sign-in gets handed off.

I’d try switching the default browser back to whatever you were using before and then open the job site again. If the passkey works there, you’ve probably narrowed the problem down pretty quickly.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.