Firefox for Android Support Forum

The problem is on Amazon website when using 1-click to purchase digital books. I keep getting "An error occurred when we tried to process your request. " (see attached pic) when I click on the 1-click button. After checking my settings in Amazon and Firefox and retrying several times and still get the same error. I switched to a different browser app (Adblock browser app) and had no issues with the purchase. So, I figured it's for to be something in Firefox's code.

I have Firefox 118.1.0. I am unable to access file:///data/data/org.mozilla.firefox/files/mozilla/ in the browser's address bar. How would I access this? I wanted the bookmarks file.

Hi,

I'm looking for a trick to prevent Firefox mobile to force screen orientation to landscape mode when playing a video in fullscreen mode.

This is an old complaint (see this 2018 bug) but at the time there was a key in about:config to change the behavior ("media.videocontrols.lock-video-orientation").

Since "media.videocontrols.lock-video-orientation" is now useless (according to this bug) I'm clueless.

Thanks in advance if you have any.

Firefox on Android is great, but you can't move your shortcuts, edit the URL for them or sync them with desktop.

Am I missing something? Since it's easy to do this very basic thing that most other browser's have by default?

I can't find an answer to this, and if it's by design, then why? It makes no sense to not have a basic feature like this in a browser.

This is driving me insane. On mobile data (3,4,5g) Firefox will not open any websites, it just sits with a white page until eventually I get "connection reset". Every other browser on the device works fine though, and Firefox can access sites when on WiFi.

I have uninstalled and reinstalled the main app *and* installed focus,beta and nightly versions,all have the same problems. Permissions on mobile data are allowed.

I cannot even get a sensible log or network trace out of the browser as there are no Dev tools.

It sometimes feels like Mozilla are trying their absolute hardest to lose users, I even had had the old "browser uses 12gb of memory for two tabs" problem on desktop the other week.

Specs: Android 13 Pixel 5 with latest version of Firefox installed.

Issue: This problem has existed for months for me.

audio stutters or more so swiftly cuts in and out.

Sometimes the video itself stutters/lags.

Taping the full screen icon puts the app in the background. Upon reopening it, the entire app looks like it's hanging off the side of the screen.

Example attached.

I watch a YouTube video in full screen mode. I turn the phone sideways to fill the screen. When I turn the phone back up right I get a consistent problem. I see half of the full screen. I see the left side of the screen and I can't scroll over to the right side of the screen to change tabs. So I'm stuck. I have updated and reinstalled Firefox several times. Imagine your screen shows half of a full screen. It's always the left half. If I turn my phone back horizontal then I see everything. But when I turn my phone back up right it doesn't leave full screen mode. Instead it shows me half of full screen mode. Thanks for your assistance.

I love to watch highlights of cricket ICC World Cup from icc-cricket official website but after full screen the screen goes completely black , only sound is audible though.

Hello,

On Firefox for Android, I get "Proxy is refusing connection" error while attempting to connect to any site on the Internet. But I didn't configure any proxy connection for Firefox! Moreover, this error happens when I use my home Wi-Fi network, but browser works properly when using cellular data or any other Wi-Fi network. Also, browser works for some time if I start VPN (Psiphon in my case), stop Firefox through Android settings, clear cache and start the browser again.

Best regards, Peter

I recently moved to a new phone, Samsung S23+ after being on a OnePlus phone for several years. My new phone is much beefier but has been suffering from frequent crashes (it actually just crashed as I was typing this part.)

The crashes all seem to be variations of:

284caa59-49ff-4df4-ae44-17afa3c49fa4 java.lang.OutOfMemoryError: Failed to allocate a 16 byte allocation with 1502304 free bytes and 1467KB until OOM, target footprint 268435456, growth limit 268435456; giving up on allocation because <1% of heap free after GC.

java.lang.OutOfMemoryError: Failed to allocate a 16 byte allocation with 1502304 free bytes and 1467KB until OOM, target footprint 268435456, growth limit 268435456; giving up on allocation because <1% of heap free after GC. at com.android.internal.inputmethod.InputConnectionCommandHeader$1.createFromParcel(InputConnectionCommandHeader.java:55) at com.android.internal.inputmethod.InputConnectionCommandHeader$1.createFromParcel(InputConnectionCommandHeader.java:51) at android.os.Parcel.readTypedObject(Parcel.java:4037) at com.android.internal.inputmethod.IRemoteInputConnection$Stub.onTransact(IRemoteInputConnection.java:445) at android.os.Binder.execTransactInternal(Binder.java:1380) at android.os.Binder.execTransact(Binder.java:1311)

I've tried the beta version of Firefox android, I've tried with and without add-ons, I'm not sure what else to try.

Something that I noticed and thought might be related is that I had 4.7GB of background mobile data usage over the past month. I tried turning off background data usage, but it is still crashing.

Dear All, have been using the Pocket reader for many years now, like it very much. I subscribe to regular Pocket Hits email, weekly to my inbox.

 Have not been sent these for 3 weeks.  Anyone make suggestions as to why this might be?

Marek

I love Firefox. Haven't used ANYTHING else for years

Android 10

I don't use Facebook. When I click on a company's Facebook search result to open in Firefox... It tries to open in another app that can't open it, like a maps app or something like that.

Firefox is set as my choice as browser to open links with.

To be clear, when I click on the search result to open it, I am only given two choices that I can't use and don't want. This seems to only happen with Facebook. It doesn't give Facebook as a choice, which I don't use anyway

Thank you Dr Mark

I'm running the latest Firefox for Android (v118.0) on a UniMax U676CL. Every time I try to download anything (image, file, video, etc), when it completes, the phone's mobile & data network connections are IMMEDIATELY DROPPED (eg. no bars, says 'no SIM card', etc), then around 15 seconds later, they return. Very strange. This has been happening for a few weeks (and a few FireFox updates), and until I recently discovered that Chrome (which I don't like) worked fine, I blamed the carrier / phone... which obviously isn't the case. ANY IDEAS?

I keep reading and not finding what I'm looking for. I have Firefox on my Samsung phone and Samsung tablet. I'm signed in to the same account on both but they show their own histories and bookmarks.. How do I get them both to show the same thing??

When trying to open a bookmarked site, for example "https://mstdn.social/@noelreports", it suggests the site up until having typed in "noe". So, I can type in "n", "o" and "e" and get it suggested all the time. But as soon as "l" is added, the suggestion disappears. But this "l" is part of both the page title and the address, so that is really strange. Very irregularly, when I delete the last letter and retype it, the bookmark suddenly appears. On the synced Windows 10 installation of Firefox, everything works flawlessly.

At some point embedded your tube videos stopped playing. When I touch the frame I just get the circling throbber.

Clicking through and opening the youtube app and the videos play.

I've looked around but can't find any setting to fix it.

Eg https://www.sciencealert.com/ghostly-footage-of-a-dumbo-octopus-captured-8000-feet-below-the-ocean

I am using firefox on android device running android 12. Have tried websites like: youtube, 9gag, and basic searches with duckduckgo and the websites don't load, or no indication of loading happens, or sometimes slow loading occurs and stops after progessing midway of total bar length. I see the same issue on firefox beta, but on chrome. I am using ublock origin as an addon. On the main browser i have a bunch of open and inactive tabs, but on beta almost no tabs. The only thing that might unblock my issue is to disable my phone's private dns which points to google or adguard. But even with it off, i still see the same issue appearing.