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Reinstalled Windows, don't have recovery key, I need the passwords.

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  • 0 have this problem
  • Last reply by Denys
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Real Yagiz
Real Yagiz

Basically, I reinstalled Windows, and I had all my passwords and stuff on my Firefox beforehand. Now, I don't remember my accounts password, and not the security key either.

Basically, I reinstalled Windows, and I had all my passwords and stuff on my Firefox beforehand. Now, I don't remember my accounts password, and not the security key either.

All Replies (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Unfortunately, it's impossible to access your cloud data without your password or recovery key. You can reach out to our dedicated support for Mozilla accounts, but I'm not sure there's anything they can do.

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