Forgot my password
I'm lost about how to get back into the program. I already had Thunderbird and tried to re-install it. After that it asked for my name and e-mail address & password. I forgot the password.
All Replies (2)
Check with your email provider about password recovery options.
christ1 said
Check with your email provider about password recovery options.
Harry,
It appears that you marked this response as "unhelpful". If you were to more information here, which might be able to help.
See https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb
and https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password
Be aware if Thunderbird just started asking for your password it is unlikely it "forgot" but that connection to the sever using the password is has was rejected. It may have deleted the password after multiple failed attempts (and clicking cancel on the request for a password), but I really don't recall a time when it actually "forgot". That would require a rather serious bug.
Also, some requests for a password mean you have a security product/antivirus that has messed up post an update resulting in no mail. See https://support.mozilla.org/en-US/kb/cannot-receive-messages
If you solved this, posting your results might help someone else.