Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Inbox - erratic opening on mouse over

Thunderbird Send and receive email
sfhowes replied Duela urtebete
Household Automation Ltd
Household Automation Ltd

I have several e-mail accounts and the problem occurs mainly with the first accounts in the list

When I open the account folder (tree) and click on the inbox it does NOT open - totally repeatable and unless i follow the following procedure the inbox WILL NOT OPEN.

I have to open another folder (any one will do !) and then jump back to the inbox....(it then opens)! Will then open close OK until tree is closed.

Any idea?

I have several e-mail accounts and the problem occurs mainly with the first accounts in the list When I open the account folder (tree) and click on the inbox it does NOT open - totally repeatable and unless i follow the following procedure the inbox WILL NOT OPEN. I have to open another folder (any one will do !) and then jump back to the inbox....(it then opens)! Will then open close OK until tree is closed. Any idea?

All Replies (1)

sfhowes
sfhowes

Try this: Help/Troubleshooting Info, Profile Folder, Open Folder, close TB, delete or rename folderTree.json, restart TB. Any difference?