Have you created a comcast mail account in Thunderbird or just renamed the 'Local Folders' mail account to say 'Robert' ?

In Account Settings is the Pop comcast account listed ?

It looks like you may have set up a Pop account as a deferred account using a Global Inbox (Local Folders). Did you intend to set up the Pop account to use it's own set of folder or did you want the Pop account to use the Local Folders mail account as the Global Inbox?

It seems you have changed the name of 'Local Folders' mail account to say 'Robert' - suggest you rename that back to 'Local Folders' to stop any confusion.

Switch off the 'Unified' view - it's not required because you are already set up to use Local Folders which is by default a unified view for any Pop accounts set up as deferred Global Inbox mail accounts.

IF you do NOT want to set up as a deferred Global Inbox because you want to see the comcast account with it's own set of folders then do this: In Account Settings

• select 'Server Settings' for the pop comcast account
• click on 'Advanced..' button
• Select 'Inbox for this account'.
• click on 'OK'

• Select 'Copies & Folders'

Make sure all the settings are using the comcast account

• Select 'Place a copy in'
• Select 'Sent folder on' and choose 'Sent on comcast mail account'
• Do the same for Archives, Drafts, and Templates.

• select 'Junk Settings' in left pane
• Set up to use junk on comcast mail account

Exit Thunderbird - wait a few moments and restart.

IF you really do want to use as a Global Inbox and not with it's own folders..... Check the following.

In Account Settings

• select 'Server Settings' for the pop comcast account
• click on 'Advanced..' button

• Select: 'Inbox for a different account' and selected 'Global Inbox (Local Folders)'
• select checkbox 'Include this server when getting new mail'
• click on 'OK'

• Select 'Copies & Folders'
• Make sure all the settings are using 'Local Folders'

• Select 'Place a copy in'
• Select 'Other' and choose 'Sent on Local Folders'

• Do the same for Archives, Drafts, and Templates.

• select 'Junk Settings' in left pane
• Set up to use junk on local folders

If you have recently installed Thunderbird then I would advise you to do this:

Exit Thunderbird Access Firewall Set Thunderbird.exe file as an allowed program. Start thunderbird.

Hi Toad-Hall and thank you for contributing your knowledge and expertise in trying to help me out.

Let me add a few things here so you have a better understanding of what my skill levels are with regards to Thunderbird.

I have zero experience with this 3rd party mail application. I have plenty experience with Microsoft Outlook as a stand alone email application and that also includes Windows Mail.

What has forced me to Thunderbird is the fact that Comcast/Xfinity has now disallowed any 3rd party stand alone email applications to be used on customers accounts. I prefer to have a client side email application as opposed to web paged interfaced email access.

I have changed back the name of 'Local Folders' mail account from 'Robert' back to 'Local Folders' and want set up the Pop account to use it's own set of folders to be accessed on my desktop computer through Thunderbird.

Below I posted a picture that shows that I only have the outgoing SMTP Comcast mail settings. I have no incoming settings being applied. I have tried several times to redo the Comcast setup by going to "FILE"---> "NEW"---> "EXISTING MAIL ACCOUNT" and go through the complete setup prompts. Thunderbird guides me through the setup procedures and recognizes my Comcast account and password, but does not give me an inbox with a Comcast folder with my email pop account. So I'm unable to create an email.

Also Thunderbird is not showing in Windows Firewall at all. When I reinstall Thunderbird I never get a Windows Firewall prompt with regards to allowing access.

So I can't get Thunderbird.exe file as an allowed rule in Windows Firewall program.

Here's mores pictures of a just recent account setup.

This appears that Thunderbird recognizes my Comcast account credentials, but I never get a done button that is actually clickable in order to move forward or an inbox.

re :Also Thunderbird is not showing in Windows Firewall at all.

You have to add it. Use info at this link read section - 'add or remove an app from the list of allowed apps'

• https://support.microsoft.com/en-us/windows/risks-of-allowing-apps-through-windows-defender-firewall-654559af-3f54-3dcf-349f-71ccd90bcc5c

Thunderbird will be in one of the following locations assuming you allowed it to be installed in default location.

• C:/Program Files/Mozilla Thunderbird/thunderbird.exe
• C:/Program Files(x86)/Mozilla Thunderbird/thunderbird.exe

You should add the updater file as well. It can be located in same location. It will be in one of the following locations.

• C:/Program Files/Mozilla Thunderbird/updater.exe
• C:/Program Files(x86)/Mozilla Thunderbird/updater.exe

re: Xfinity Access your webmail account via a browser and check to see if you have selected the 'third party access security' option - see image below as guide.

Hi Toad,

Yes, allowing my Comcast account to have 3rd party email access was one of the first things I did.

I was also able to get my Thunderbird client side email account to finally work.

In the link below I was having the same problem as ng.newbie. I couldn't delete the outgoing Comcast smtp server. I had to do a completely clean setup and create a new profile.

https://support.mozilla.org/en-US/questions/1286050

I deleted everything in the Thunderbird profile from Help/Troubleshooting, about:profiles.

I'm up and running now.

Thank you for all your support and assistance.

Kind regards, Robert