Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My browser is being managed by my organization. I tried to use the method online to delete key in registry, but it didn't help.

ycxx5105917
ycxx5105917
more options

My browser is being managed by my organization, but there is no active policy. I tried to use the method online to delete key in registry, but it didn't help. I used avast before and it was uninstalled before firefox was installed.

My browser is being managed by my organization, but there is no active policy. I tried to use the method online to delete key in registry, but it didn't help. I used avast before and it was uninstalled before firefox was installed.
Attached screenshots

Chosen solution

You can inspect the Mozilla and Firefox keys with the Windows Registry Editor in HKEY_LOCAL_MACHINE and possibly in HKEY_CURRENT_USER with the Windows Registry Editor to see whether GPO policy rules are active.

  • HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox\

Note that the mere presence of the "MozillaFirefox" key is sufficient to make Firefox display this notification, so if you have the Firefox key then remove it and only leave the Mozilla key or remove this key as well if it is empty.

  • HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox\ =>
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\
Read this answer in context 👍 0

All Replies (5)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

It is likely that the registry has been locked by your organisation's IT support team. I recommend that you contact them about this issue.

ycxx5105917
ycxx5105917 Question owner
more options

I don't have any organization. It's my personal computer.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

This message might also appear if Firefox discovers a policies.json file or possibly an Autoconfig file. To investigate, you can check in the Firefox program folder:

policies.json

This would be in a new folder (doesn't exist by default) in either:

  • C:\Program Files\Mozilla Firefox\distribution
  • C:\Program Files (x86)\Mozilla Firefox\distribution

More info: Customize Firefox using policies.json

Autoconfig

Normally the following folder only has one file named channel-prefs.js; any additional files here could be used to override built-in settings:

  • C:\Program Files\Mozilla Firefox\defaults\pref
  • C:\Program Files (x86)\Mozilla Firefox\defaults\pref

If you find a file here other than channel-prefs.js, you could move it to a different location for later investigation and see whether Firefox starts up free of "organization" control the next time.

More info: Customize Firefox using AutoConfig

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You can inspect the Mozilla and Firefox keys with the Windows Registry Editor in HKEY_LOCAL_MACHINE and possibly in HKEY_CURRENT_USER with the Windows Registry Editor to see whether GPO policy rules are active.

  • HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox\

Note that the mere presence of the "MozillaFirefox" key is sufficient to make Firefox display this notification, so if you have the Firefox key then remove it and only leave the Mozilla key or remove this key as well if it is empty.

  • HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox\ =>
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\
ycxx5105917
ycxx5105917 Question owner
more options

cor-el said

You can inspect the Mozilla and Firefox keys with the Windows Registry Editor in HKEY_LOCAL_MACHINE and possibly in HKEY_CURRENT_USER with the Windows Registry Editor to see whether GPO policy rules are active.
  • HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox\
Note that the mere presence of the "MozillaFirefox" key is sufficient to make Firefox display this notification, so if you have the Firefox key then remove it and only leave the Mozilla key or remove this key as well if it is empty.
  • HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox\ =>
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\

Thank you!